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Refund policy

Last Updated: July 27, 2026

Refund Policy for BRedPixel

Thank you for choosing BRedPixel.

This Refund Policy explains how subscription payments and refund requests are handled for the BRedPixel software and related services.

By purchasing or activating a subscription, you agree to this Refund Policy.

1. Monthly Subscription

BRedPixel operates on a monthly subscription model.

An active subscription is required to access premium features of the Software.

Each subscription is valid only for the registered BRedPixel account and its authorized Windows computer.

Subscriptions do not automatically renew.

When your subscription expires, access to premium features will end. To continue using the Service, you must manually purchase and activate a new subscription.

2. General Refund Policy

All subscription payments are final.

Once a payment has been successfully processed and a subscription has been activated, no refund will be provided, except where required by applicable law.

Please ensure that you have reviewed the Software, system requirements, and subscription details before making a purchase.

3. No Refund After Payment

Refunds will not be issued for:

  • Successful subscription activation.
  • Change of mind.
  • Failure to use the Software.
  • Partial use of the subscription period.
  • Subscription expiry.
  • User misunderstanding of Software features.
  • Accidental purchase.
  • Hardware incompatibility.
  • Internet connectivity issues.
  • Device changes not approved by BRedPixel.
  • Violation of the Terms and Conditions.
  • Account suspension or termination due to misuse, fraud, piracy, license sharing, reverse engineering, or other prohibited activities.

4. Service Issues

If you experience a technical issue while using BRedPixel, please contact our support team.

We will make reasonable efforts to investigate and resolve verified technical problems.

Support may include:

  • Technical troubleshooting.
  • Software updates.
  • Bug fixes.
  • Subscription activation assistance.
  • Account verification.

A technical issue does not automatically entitle a user to a refund.

5. Exceptional Circumstances

Although subscription payments are generally non-refundable, BRedPixel may, at its sole discretion or where required by applicable law, review exceptional situations such as:

  • Duplicate payment caused by a verified billing error.
  • Unauthorized payment confirmed after investigation.
  • Failure to activate a subscription due to a verified issue caused solely by BRedPixel.

Any decision regarding a refund remains entirely at the discretion of BRedPixel unless otherwise required by law.

6. Document Upload Service

BRedPixel includes a secure customer document upload system.

Customers may upload documents through a secure BRedPixel web page by scanning a QR code or opening the upload link provided by the agent.

Uploaded documents:

  • Are securely transmitted using encrypted connections.
  • Are temporarily stored in Google Firebase.
  • Are available only to the customer and the assigned agent for the requested service.
  • Are automatically deleted within twenty-four (24) hours.

This temporary document storage does not affect this Refund Policy and does not create any right to a refund.

7. Local Files

BRedPixel does not upload or store photographs or documents located in the agent’s local folders or galleries.

Only documents intentionally uploaded through the BRedPixel document upload system are temporarily processed.

8. Payment Processing

Subscription payments are securely processed through Cashfree Payments.

BRedPixel does not collect or store:

  • Credit Card Numbers
  • Debit Card Numbers
  • CVV
  • UPI PIN
  • Internet Banking Passwords
  • Banking Credentials

Payment information is processed securely by Cashfree Payments according to its own privacy and security standards.

9. Chargebacks

If a customer files a chargeback or payment dispute through a bank, UPI provider, card issuer, or payment gateway after receiving subscription access:

  • The associated BRedPixel account may be suspended immediately.
  • Subscription access may be revoked during the investigation.
  • Services may remain unavailable until the dispute is resolved.

If the chargeback is determined to be fraudulent or invalid, BRedPixel reserves the right to permanently terminate the account and pursue any remedies available under applicable law.

10. Subscription Expiry

Subscriptions expire automatically at the end of the purchased subscription period.

BRedPixel does not automatically renew subscriptions.

Users must manually purchase and activate a new subscription to continue using premium features.

No refund or credit will be provided for expired or unused subscription periods.

11. How to Contact Support

If you experience a payment or subscription issue, please contact us with:

  • Registered Name
  • Registered Email Address
  • Mobile Number
  • Transaction ID
  • Payment Date
  • Description of the issue

Support Email:

support@bredpixel.online

12. Changes to this Refund Policy

BRedPixel may update this Refund Policy from time to time.

The updated version becomes effective upon publication on our website or within the Software.

Your continued use of BRedPixel after any update constitutes acceptance of the revised Refund Policy.

13. Contact Us

For questions regarding payments or this Refund Policy, please contact:

BRedPixel Support

Email: support@bredpixel.online